Appointments

While we respect a patient’s right not to divulge the reason for using the surgery, we do offer dedicated clinics and services from doctors with special interests, our nurse practitioner and practice nurses.

In order for us to help you access these effectively and correctly and avoid the need to make a further appointment it may be necessary for our reception staff to enquire discreetly and in general terms only, about the purpose of your visit. They will be happy to guide you to the most appropriate clinician. In this way we hope to avoid disappointment and frustration to both parties.

A GP may NOT necessarily be the most appropriate person for your problem.

GP/Nurse Practitioner Appointments

• Pre-bookable Appointments with GP or Nurse Practitioner - these can be made at the desk or by telephone Monday to Friday after 8.30am
• Appointments on the day with GP or Nurse Practitioner - these can be made at the desk or by telephone Monday to Friday after 8.00am

Ill on the Day Service

• Offered for Acute problems booked on the day  a telephone triage with a clinical team member who will book a convenient face 2 face appointment if needed.

Practice Nurse Appointments

• Pre-bookable appointments with the Practice Nurse - these can be made at the desk, online or by telephone Monday to Friday after 8.30am

Extended Hours Appointments with GP

• These can be made at the desk or by telephone Monday to Friday after 8.30am

Chaperoning Policy

It is practice policy to offer all patients a chaperone for intimate examinations, such as breast, rectal, pelvic and genital exams.

A chaperone is there for the protection of both the doctor and patient; to act as a witness to that examination. Your choice to accept or decline a chaperone will be recorded. If you choose to have a chaperone a nurse will be invited into your consultation. If in the unlikely event a nurse is not available at the time of your examination, we may require you to re-book your appointment to enable a nurse to be present.

If you wish to discuss this further please ask your doctor.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays. This is not a walk-in service – please speak to a receptionist to book your appointment.