We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that from time to time problems can occur. Most problems can be resolved quickly and easily, often at the time they arise, or by contacting a member of the practice team.
Where you are not able to resolve your problem in this way you can find more information by speaking to the Practice Manager or consulting our patient complaint information leaflet which is available at reception.
From 1 July 2023 the way members of the public make a complaint about primary care services (GPs, pharmacy, optometry) to the commissioner changed. Rather than contacting NHS England, they now need to contact their local integrated care board (ICB). Members of the public can still make a complaint to the provider. This has not changed.